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Title
Text copied to clipboard!Onboard Service Manager
Description
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We are looking for an Onboard Service Manager who will be responsible for ensuring the highest level of service quality and customer satisfaction on board. This role involves managing the onboard service team, coordinating with other departments, and ensuring compliance with safety and service standards. The ideal candidate will have excellent leadership skills, a strong customer service orientation, and the ability to handle challenging situations with professionalism and poise. As an Onboard Service Manager, you will be the primary point of contact for passengers regarding service-related inquiries and issues, ensuring that their journey is comfortable and enjoyable. You will also be responsible for training and mentoring staff, implementing service improvements, and maintaining inventory and supplies. This position requires a proactive approach to problem-solving and a commitment to delivering exceptional service experiences.
Responsibilities
Text copied to clipboard!- Manage and supervise the onboard service team.
- Ensure compliance with safety and service standards.
- Coordinate with other departments to enhance service delivery.
- Address passenger inquiries and resolve service-related issues.
- Train and mentor onboard staff.
- Implement service improvements and innovations.
- Maintain inventory and manage supplies.
- Monitor and report on service performance metrics.
Requirements
Text copied to clipboard!- Proven experience in a customer service or hospitality role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle challenging situations with professionalism.
- Knowledge of safety and service standards.
- Proactive problem-solving skills.
- Attention to detail and organizational skills.
- Flexibility to work irregular hours and travel as needed.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you improved service delivery?
- How do you handle difficult customer situations?
- What strategies do you use to motivate your team?
- How do you ensure compliance with safety standards?
- What experience do you have in managing inventory and supplies?
- How do you prioritize tasks in a fast-paced environment?
- Can you provide an example of a successful service improvement you implemented?
- How do you stay updated with industry trends and standards?
